A patient is refused a prescription until she makes another appointment with her doctor. She yells so loudly at me, that I hold the phone a foot away from my ear. "WHY THE HELL CAN'T I HAVE THIS?! WHO DO YOU THINK YOU ARE?!" This goes on and on until she finally demands, "LET ME TALK TO THAT NURSE THAT DON'T TALK TOO GOOD ENGLISH!" I can't help myself. I reply, "You want to talk to the nurse that don't talk too good english?" "YEAH! PUT 'ER ON! NOW!" I manage to calmly tell her that she's being rude and disrespectful and if she doesn't calm down I will need to hang up the phone. She doesn't calm down so I warn her that I am hanging up and then do.
Poverty's cycle; how it starts, how it presents itself, and how it continues, is a wheel that spins out of control. It tries to drag others in to gain momentum. It's complex and it's ugly and it needs to be stopped in its tracks.